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Best Practices in Award Letters
Tue, October 1, 2019 2:00 PM - 3:00 PM EDT

In this session we will discuss NASFAA’s efforts, as well as proposed federal legislation, on improving financial aid award notifications. We’ll explore NASFAA’s award notification requirements in its member Code of Conduct, and suggestions from the Department of Education on what schools should avoid when designing financial aid offers. Finally, we will explore the new College Financing Plan and discuss the results of NASFAA’s consumer testing of various financial aid offer formats and templates.

Presenter: Jill Desjean is a Policy Analyst with the National Association of Student Financial Aid Administrators. In her role, Jill works with NASFAA’s members to develop policy recommendations, provides feedback to Congress on legislative proposals, and interprets financial aid-related policy issues for NASFAA’s members and other audiences. Prior to joining NASFAA, Jill enjoyed a 20-year career in financial aid administration, having held roles in the financial aid offices at Tufts University School of Medicine, Massachusetts Institute of Technology, Brandeis University and the College of the Holy Cross in Massachusetts as well as The New School in New York City. Jill joined NASFAA in 2016 and now lives in Maryland with her husband and three children.

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